Yes, you will get a partial refund for your security deposit.

SP集团目前在所有消费者开设公用事业账户时向他们收取保证金. The security deposit covers electricity as well as non-electricity (i.e. water and town gas) services.

公布SP集团向住宅消费者要求的保证金金额 在这里.

When you switch to buy electricity from an electricity retailer, SP集团的保证金将在您的电力账户和非电力账户中分配. 分配到您的电力帐户的保证金金额(保证金的65%)将用于抵销SP集团的任何未付费用. 任何剩余的保证金分配到您的电力帐户将用于抵消未来的非电费. Alternatively, 您可要求宝盛集团将分配给您的电力帐户的剩余保证金退还给您.

你的电费比预期的要高有几个原因.

1. One reason is an underestimated bill in the previous month. SP集团每2个月为使用累积电表的消费者进行一次电表读数. (E.g. January, March, May, July)

On months when your meter is not read, 您的使用量是根据能源市场管理局批准的方法估算的，该方法采用最近两次读数的平均每日使用量, multiplied by the number of days in the current billing period.

When usage during estimated months are over or undercharged, the balance is brought forward to the following month. 因此, if your estimated consumption was undercharged, 这可能就是为什么你会看到比预期更高的电费，即使你的家庭用电量在新的一个月可能很低.

2. 电费上涨的另一个原因是耗电量增加. This can be due to factors such as:

• 由于学校放假或更多的住户在此期间在家，使用率更高
• New member in the family (e.g. A newborn baby)
• Recent purchase of new additional electrical appliances installed
• 更多的 frequent baths or higher laundry loads
• During the hotter weather from May to August, 像空调这样的电器必须更加努力地将室内温度降低到所需的温度.
• 更多的 days in the billing period which can vary from 28 to 34 days.
• Regulated tariff changes

Senoko Energy从SP Group接收您的用电量以进行计费, while SP Group is the sole licensed meter reader in Singapore. You can manually submit your meter readings to SP Group through:

• Automated phone system
  Please call the Open Electricity Market hotline at 1800-233-8000.
• 电子邮件
  您可以通过以下方式将您的水表读数(清楚地注明水表读数和水表编号)提交给SP集团 电子邮件.
• e-Services Portal
  You can submit your meter reading via the Open Electricity Market e-Services portal after you have created an account. Click 在这里 to find out how to create an e-Services account.

抄表数据由市场支援服务持牌人(MSSL)维护. If you would like to get your meter reading for the month, 只需通过我们的实时聊天功能太阳城备用的客户解决方案专家或 contact us. We will assist to request for the information from MSSL.

We get that plans change. If you are shifting to a new residential address, 请通过我们的实时聊天功能或 contact us to inform us of your premise change request.

您将首先根据您终止的供货地址收取提前终止费. T在这里 will also be an account closure fee of $10.80 (GST inclusive), collected by Senoko Energy on behalf of SP Services. After you move into your new premise, you will need to sign up again with Senoko Energy on a new contract. 您之前支付的提前终止费也将记入您的新帐户.

如果你不打算更改房屋，只想更改邮寄地址，以缴交帐单:

• Log in to your Senoko Energy online account or mobile app.
• Select the "更多的" tab located on the bottom navigation bar.
• Select Setup Billing Address
• Modify the mailing address located on this page.

您应该登录到您的帐户门户，并在账单/付款设置下更新您的卡详细信息.

您将在结算周期结束之日起14个工作日后收到您的第一张账单. You may refer to your SP Group bill for details on your billing cycle.

If you have forgotten your password, 只需在登录页面点击“忘记密码”，一个新的临时密码将发送到您的电子邮件地址.

If you need any further assistance, 请通过我们的实时聊天功能或 contact us and we would be happy to assist you.

We have five payment options available:

Recurring Card Payment
通过使用信用卡或借记卡设置定期付款来节省时间.

GIRO Payment
通过登录您的Senoko能源在线账户选择首选银行来设置自动付款. Alternatively, you may download our 一种直升机形式 and mail the copy of the completed form to us. 

One-time Online Payment
使用您的信用卡或借记卡通过您的Senoko能源在线帐户或移动应用程序一次性付款.

SGQR PayNow
通过扫描账单底部显示的SGQR码，轻松付款.

AXS Machine
Pay your bill at an AXS machine near you or AXS m-station mobile app.

Learn how to set up your payment mode with our step-by-step guide below.

Payment Set-Up Guide

By referring your friend to Senoko Energy, you can enjoy up to $20 bill rebate for yourself, and another $20 bill rebate for your friend.

• Step 1 - Download Senoko Energy app and tap on "Refer and Earn"
• 步骤2 -点击“现在推荐”，通过WhatsApp与您的朋友分享您的推荐代码, Telegram and etc.
• Step 3 -  A personalized message will be sent to them with your unique referral code

您的朋友可能已经使用您的推荐邮件链接注册了Senoko Energy，但他或她的帐户可能还没有转移到Senoko Energy.

请询问您的朋友他/她指示的开始使用Senoko能源的日期. For example:
- Sign-up was done on 1 April
- Start date was indicated as 1 May during the sign-up process

您和您的朋友的推荐回扣将在指定的开始日期后7个工作日内存入您各自的账户.

If you have an outstanding bill, 您的返款将用于抵消您未支付给Senoko Energy的任何未付金额. 我们建议设置定期付款，以避免延迟支付账单.

您的朋友需要使用我们的移动应用程序登录他/她的Senoko能源在线帐户，以推荐您切换. You may send him/her the following instructions:

第一步:登录您的Senoko能源应用程序或在线帐户.

Step 2: Navigate to “更多的” tab and tap on "Refer and Earn".

Step 3: Click "Refer Now" and share referral code via WhatsApp. 只需让您的朋友在他/她注册Senoko Energy时输入推荐代码即可. 每次成功注册，您和您的朋友都将获得20美元的推荐回扣.

In the unlikely event of electricity supply interruption, please contact SP Services 24-hour hotline at 1800 778 8888.